Frequently Asked Questions
Everything you need to know about your wool and craft orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for yarn and patterns?
We offer a 30-day return policy for unused items in their original condition. Please note that digital patterns are non-refundable once downloaded.
Can I match dye lots for a specific project?
We always endeavor to pick the same dye lot for all balls of yarn within a single order. If we cannot match them, we will contact you before shipping.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery estimates are calculated at checkout based on the weight of your parcel and your destination.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card details on our servers.